Rental housing is a simple, affordable option for many people that allows them to have a place of their own without having to assume a mortgage or the challenges involved in owning a home. It is also a great idea for people that are new to an area and are trying to find the best area to purchase a home.
Many rental properties are owned as an income source for other home owners, so it is likely in these cases that the renter will be dealing directly with the home owner. With larger rental holdings often the renters deal with a rental agent or manager rather than directly with the property owner. Know if the person you are talking to has the authority to proceed with the questions you have before asking.